Table of Contents

• Voicemail Features
• Call Center Features
• Call Features
• Directories
• Conferencing
• End User Applications
• End User Portal
• Media Files Management
• Billing
• Automatic Phone Provisioning
• Core PBX Features
• System Administration
• Built-in Update Management
• Power-User Tools
• Convenience Features
• Extensibility
• Backup
• Customization
• Support

Voicemail Features

• Mailboxes
• Voicemail to Email Forwarding
• Message Waiting Indicator
• Multiple Voicemail Folders
• Web Management of Voicemail Recordings

Call Center Features

• ACD Queues
• Orderly Queue Handling
• Local and Remote Agents Call Recording

Call Features

• Caller ID Blocking
• Call Screening Based on Caller ID
• Call Forward on Busy
• Call Forward on No Answer
• Call Forward Follow Me (concurrent or linear)
• Call Forward Follow Me Based on Caller ID (concurrent or linear)
• Call Transfer
• Call Parking and Retrieval
• Do Not Disturb
• One Touch Call Recording
• Virtual Extensions (pure forwarding)

Directories

• Company Directory
• Enhanced Directory
• Personal Contact Lists

Conferencing

• Conference Rooms
• Both Fixed and Dynamic Rooms
• Personal Conferences
• Real-time Conference Management

End User Applications

• Outlook Integration
• Dialer Toolbar
• Single Sign-On
• Secure Call Management
• Screen Pops
• CRM Integration

End User Portal

• Voicemail Configuration
• Access to Voicemail Messages
• Access to Call Recordings
• Caller ID Blocking
• Call Screening Based on Caller ID
• Call Forward on Busy
• Call Forward on No Answer
• Call Forward Follow Me (concurrent or linear)
• Call Forward Follow Me Based on Caller ID
• Do Not Disturb
• One Touch Call Recording
• Access to Directory with Click-to-Call
• Personal Contact Lists with Click-to-Call
• CDR with Click-to-Call
• Language Selection

Media Files Management

• Music-on-Hold Management and Upload
• Click-to-Call Recording of Messages

Billing

• CDRs

Automatic Phone Provisioning

• Multiple Provisioning Options (TFTP, HTTP, etc)
• Templates for Popular Phones
• Extensible Templating
• User defined templates

Core PBX Features

• Music On Hold
• Schedules
• Ring Groups
• Hunt Lists (lists of ring groups)
• Call Screening
• Call Recording
• Extensions
• Feature Codes
• PSTN/IP Trunks
• Multi-Level IVR Auto Attendants
• DIDs and Inbound Routes
• Outbound Routes
• Trunk Failover

System Administration

• Multi-server Administration
• Multiple Administrators
• Fine Grained Permission System

Built-in Update Management

• Current Version Check
• One-Click Software Update
• One-Click Script Library Update

Power-User Tools

• Web Access to Asterisk Command Line Interface
• Web Access to Asterisk Manager Interface
• Direct Editing of Configuration Files
• Script Library Management

Convenience Features

• Bulk Generation of User Extensions
• Phones Auto Provisioning
• Automatic DID Routing
• Phone Templates

Extensibility

• Unique Script Based Approach
• Script Library
• Custom User Scripts
• Script Sharing

Backup

• Scheduled Backup
• Selective Backup
• Web Based On-Demand Backup and Restore

Customization

• Multiple Language Support
• Branding
• Multiple Themes
• Link Management

Support

• Enhanced Customer Support
• Comprehensive Documentation
• FAQs

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