Helpdesk Engineer

Entry level position for a professional with an MIS degree or related field (or senior year student). Must be personally committed to becoming an MCSE. Passed Microsoft exams are paid by the company and a salary increase is reflected with each passed exam. Please read requirements carefully, and only apply if you meet all of the requirements.

Responsibilities

• Remotely perform Pro-Active maintenance tasks on customer's servers and workstations.
• Help network users remotely and over the phone with e-mail, internet, printing, office applications, and day to day network issues.
• Keep track and clearly document customer issues and provided solutions.
• Schedule on-site and remote network support and installations.
• Document "IT setup procedures" and "customer network layout."

Requirements

• MIS Degree or related field (or final year student).
• Understanding of TCP/IP Networking concepts.
• Knowledge on windows XP & 2000, windows 2003 server, Active Directory.
• Bilingual: English and Spanish (THIS IS A MUST)
• Able to properly estimate time required for resolving various issues and manage time and calendars accordingly.
• Able to work on multiple issues, prioritize, and take proper action to complete the task at hand.
• Ability to consistently find and provide a solution to customer's request within agreed response time.
• A personal commitment to becoming an MSCE.
• Integrity & Responsible
• Preferred: Previous troubleshooting experience, SQL Administration, MS Exchange experience, IIS, Visio, WatchGuard, QoS Implamentation, Cisco IOS /CCNA, Linux, AD MCP Certification.

Learning Opportunities

• Work as IT Network Support for various small businesses in Broward and Dade Counties
• Paid Microsoft Certifications if passed.
• Work in an environment that allows acquiring knowledge of current and future business technologies (IP telephony, Blackberry Servers, SharePoint Portals, among others).
• Access to LAB for MSCE Preparation during non work hours.
• Access to on-line training for IT industry CRM and ticketing system.

Hours: 8:00AM - 5:00PM or 11:00AM - 8:00PM

To apply, simply send an email to: careers@dynamixunified.com with the position's name in the subject field.